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New station appointments system launches in Hertfordshire

New station appointments system launches in Hertfordshire

2018-06-28 
| by Verity Soued | Posted in Hitchin Lifestyle

A new station appointment system has been launched across Hertfordshire (Monday, June 25) which will enable members of the public to speak directly to officers at police stations if they need to give further information regarding a variety of issues.

The new arrangement will enable people to speak to officers in a confidential environment if they do not feel comfortable talking about potentially delicate matters in their own home.

Members of the public can contact the FCR (Force Control Room) by dialling 101 to request a meeting with an officer. Callers will be offered a visit to their home via the existing ‘diary car’ system, or an appointment at a station most convenient to them.

The initiative supports the Police and Crime Commissioner’s Community Safety and Crime Plan as well as the organisational commitment to continually review options available to the public to contact and receive policing services.

The station appointment system will run every day. From Sunday through to Thursday, appointments will be offered on the hour, from 5pm through to 8pm. From Friday to Saturday appointments will be on the hour from 7pm until 10pm.

Hertfordshire Constabulary’s head of change, Superintendent Sue Jameson said: “We are continually reviewing the services we offer to the public in order to ensure we are delivering the best service we possibly can.

“The introduction of the new appointment system will help us to provide a more localised service to victims of crime, who can arrange to meet with police at a convenient time. It also provides an additional option for those who, for whatever reason, may not be comfortable talking to officers in their own home.”

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